Home Help
How can we help?
Email hello@heypaid.co.za and a real person replies, usually within one working day. Tell us your business name and, for a payment, the reference on the pay link.
Payments
How do I connect PayFast?
In your PayFast dashboard open Settings → Developer Settings and copy your Merchant ID and Merchant Key, and set a Salt Passphrase if you haven't. Paste all three into Paid under Settings → Getting paid. The step-by-step guide is on the PayFast page.
How do I test before taking real money?
Leave Test mode ticked under Settings → Getting paid. Pay links then go to the PayFast sandbox, where you can complete a payment without real money. Untick it when you're ready to go live.
A client paid but it isn't showing as paid
Paid marks a payment paid only when PayFast's notification passes its checks: the signature (your passphrase must match the one in PayFast exactly), PayFast's own address, the amount, and PayFast's confirmation. Check the passphrase first. If it still doesn't show, email us the pay link's reference and we'll look it up.
How do I connect Ozow?
Under Settings → Getting paid, add your Ozow Site Code (not the Merchant Code), Private Key and API Key, then press Check my Ozow details. It tells you in plain words if anything is wrong.
Can clients upload proof of an EFT?
Yes. If you add your bank details, clients can pay by EFT and upload proof from the pay link. You confirm it once you see the money in your bank.
WhatsApp and email
Why didn't a client get a WhatsApp?
WhatsApp messages only go to clients who agreed to them, and reminders wait for decent hours. Under Messages you can see each message and, if it didn't go out, why.
Can I reply to clients?
Yes. Replies to your messages land in your inbox under Messages, and you can answer for free within 24 hours of the client's message.
Your account
I've lost my authenticator app
Sign in with one of the recovery codes you saved when you set it up. If you don't have them, email hello@heypaid.co.za from your account's email address and we'll help you back in.
How do I change my page's address?
Under Settings → Business you can change your address. Your old address keeps redirecting to the new one, and nobody else can take it.
How do I close my account?
Under Settings → Business, at the bottom of the page. You can download your data first under Settings → Your data. Ask us at hello@heypaid.co.za if you get stuck.